RETURN POLICY

• You can return any full price item* within 30 days of purchase for a refund.
• If you choose a full refund to the value of your returned product(s), you will need to cover the delivery fee back to us.
• Customers who received product(s) with a manufacturing fault for incorrectly are entitled to a full refund and free return delivery. If you receive an item that is defective, damaged please email Vos Sport's Customer Service immediately at order@vossports.com.
• Please take due care when trying on any product(s)
• We do not accept any returns or exchanges for Final Sale or Sale items.

* Manufacturing Fault includes merchandise such as items that are defective or damaged such as broken zipper, faulty cord lock, falling hemming, etc.

 

CONDITION OF RETURNS

• All product(s) must be returned
• Unworn and unwashed
• With all original tags still attached
• Not smell of perfume, deodorant or washing powder
• Free of make-up or tan marks
• Non-monogrammed/ undecorated

Customers are responsible for all return shipping charges*.

Once we receive your package, you will receive a refund for the amount paid for the returned item back to the original method of payment. The charged shipping fee is non-refundable.

 

EXCHANGES

If you would like to make an exchange please contact order@vossports.com and request the size in a different change in color or size. You will pay for all shipping costs for the return of the exchange unless the product you received was a manufacturing fault or the product was sent incorrectly, in which case we will provide the shipping costs.

• We do not accept any returns or exchanges for Final Sale or Sale items.
• We cannot guarantee that we will have the requested size in stock to exchange. We cannot set items aside for exchanges.

Any exchanges requested that we do not have in stock will automatically be fully refunded.

 

HOW DO I MAKE A RETURN?

Please email order@vossports.com with your full name, order number, and state the reason for your refund. IF you are returning more than one item you please include the item number or the name of the style(s) being returned, the color(s), size(s), and the quantity. Please note that we do not offer refunds or exchanges on SALE items.

 

After you have received your Return Authorization number from our team, please send your return(s) with your Return Authorization Number attached to your package to:

VOS SPORTS INC.

6100 Bandini Blvd.

Commerce, CA 90040

RETURN #: XXX

ORDER #: XXX

 

If you cannot access your account, please email your return request to order@vossports.com with your order number.

 

TERMS & CONDITIONS

Return product(s) will be assessed and we will notify you if your return has been accepted. Non Returnable items and/or returned items which do not satisfy the above Conditions of Return will not be accepted and will be returned to the customer.

Returns that do not meet our return policy, including return instructions, are subject to delayed processing times, 30% restocking fee, or denial.

By purchasing from Vossports.com, you accept these terms and conditions.

 

REFUNDS & PROCESSING

• Returns are generally processed within 3 business days of receiving your return
• Please allow 3 to 5 business days for us to process refunds.

 

BOGO 50% OFF PROMOTION

Buy One Get One 50% Off: If your first item is $20 and your second item is $10, the lowest value item will be deducted by 50%, which will give the total discount of $5. If either items are returned, then the return value will be equal to the original purchase price reduced by the discount from the BOGO 50% offer. ($10-$5=$5 returned).